Frequently Asked Questions (FAQs)
1. Do you have a physical store?
No, we are an online-only store, delivering high-quality foot, hand, knee, and back support products across Pakistan. Shop conveniently from the comfort of your home and enjoy fast, reliable doorstep delivery nationwide!
2. Do you offer an exchange or refund policy?
Yes! We have a customer-friendly exchange and refund policy. If you receive a defective, damaged, incorrect, or incomplete product, you may be eligible for a refund or exchange, depending on the specific circumstances. For full details, please visit our Refund & Return Policy page.
3. Are your products sold in pairs or individually?
Most of our products are sold in pairs. However, certain items may be sold individually, which will be clearly mentioned on the product page. We recommend checking the product details before making a purchase to ensure clarity on the quantity.
4. How long does delivery take?
We strive to process and ship orders as quickly as possible:
- Lahore: Orders are typically delivered within 48 hours.
- Other Cities: Orders usually arrive within 3 to 5 business days, depending on your location and courier service availability.
You will receive a tracking number once your order is dispatched so you can monitor its progress.
5. What payment methods do you accept?
We offer two secure payment options for your convenience:
- Cash on Delivery (COD): Pay the courier upon receiving your order.
- Bank Transfer (Advance Payment): Customers can make payments via bank transfer before order dispatch.
6. How can I track my order?
Once your order is shipped, you will receive a tracking ID via WhatsApp or email. You can use this ID to track your order status with the assigned courier service. If you face any issues, feel free to contact our support team.
7. What should I do if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect item, please contact us immediately via WhatsApp or email with your order number and product images. Our team will review your request and guide you through the exchange or refund process.
8. Do you offer discounts or promotions?
Yes! We frequently run special discounts and promotions. Stay updated by following us on social media or subscribing to our newsletter for exclusive offers.
9. Can I cancel or modify my order after placing it?
If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed for dispatch, it cannot be changed or canceled.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
10. How can I contact customer support?
For any inquiries, feel free to reach out to us:
📞 WhatsApp: +92 300 8912444
📧 Email: [cs@spirit.pk]
We’re here to assist you and ensure you have a smooth shopping experience!